Bridgend Carers Centre aims to provide a high-quality, responsive, carer led service.  In order to ensure we do so we need to take account of the views and wishes of those we are here to help.  We welcome every opportunity to hear feedback and comments from our beneficiaries as well as other partners and organisations we work with.

Comments and feedback are valuable, welcomed and important and when they are received, either verbally or in writing, they will be recorded.  Comments and feedback enable us to:-

• understand that our service is being provided to our carers’ satisfaction
• provide positive feedback to our staff
• influence our organisational and service development
• inform our quality assurance programme

To share comments, feedback or if you have any complaints, please contact us on 01656 658479 or email enquiries@bridgendcarers.co.uk.

Bridgend Carers Centre has a Comments and Complaints Policy which is available below:-

Comments and Complaints Policy